Submit a support request
Our team is here to help! First, try some basic troubleshooting by turning your device completely off and on again which often solves minor issues. On a Chromebook, clearing the cache and cookies, fixes certain problems. The best way to get help from Ed Tech is to submit a ticket. Tickets help categorize your problem so the correct team member can resolve the issue quickly.
Please submit a ticket for all technical support issues using the links below.
TEACHERS and STUDENTS
- https://weymouthschools.incidentiq.com (Google login with “weymouthps” email address)
PARENTS and GUARDIANS
- https://weymouthschools.incidentiq.com/guest/URFY9YSZ/parent-request-form
- Use any valid email address (gmail, aol, etc.)
- Ticket updates will show up in that email.
- If the “school” field doesn’t show up on a smartphone, try another browser (Safari/Chrome) or computer
Edtech Help Desk
Phone and walk in support for the district
Open during the School year 9/1-6/26
Hours: M-F 7:15am-2:45pm
Phone extension 21952 or 781-340-2548 option 1 (Helpdesk rings at both locations)
Location
- Weymouth High School library
- Chapman Middle School (Room 1432)
