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How To Get Support

Our team is here to help! First, try some basic troubleshooting by turning your device completely off and on again which often solves minor issues. On a Chromebook, clearing the cache and cookies, fixes certain problems. The best way to get help from Ed Tech is to submit a ticket. Tickets help categorize your problem so the correct team member can resolve the issue quickly.

Please submit a ticket for all technical support issues using the links below.

TEACHERS and STUDENTS

PARENTS and GUARDIANS

  • Weymouth Schools Incident IQ Parent Request Form 
    • Use any valid email address (gmail, aol, etc.)
    • Ticket updates will show up in that email.
    • If the “school” field doesn’t show up on a smartphone, try another browser (Safari/Chrome) or computer

Edtech Help Desk
Phone and walk in support for the district

Open during the School year 9/1-6/26

Hours: M-F 7:15am-2:45pm
Phone extension 21952 or 781-340-2548 option 1 (Helpdesk rings at both locations)

Location 

  • Weymouth High School library
  • Chapman Middle School (Room 1432)