How To Get Support

Our team is here to help! First, try some basic troubleshooting by turning your device completely off and on again which often solves minor issues. On a Chromebook, clearing the cache and cookies, fixes certain problems. The best way to get help from Ed Tech is to submit a ticket. Tickets help categorize your problem so the correct team member can resolve the issue quickly.

Please submit a ticket for all technical support issues using the links below.

TEACHERS and STUDENTS

• Weymouth Schools Incident IQ (Google login with “weymouthps” email address)

PARENTS and GUARDIANS

• Weymouth Schools Incident IQ Parent Request Form 
  • Use any valid email address (gmail, aol, etc.)
  • Ticket updates will show up in that email.
  • If the “school” field doesn’t show up on a smartphone, try another browser (Safari/Chrome) or computer

Edtech Help Desk
Phone and walk in support for the district

Open during the School year 9/1-6/26

Hours: M-F 7:15am-2:45pm
Phone extension 21952 or 781-340-2548 option 1 (Helpdesk rings at both locations)

Location 

• Weymouth High School library
• Chapman Middle School (Room 1432)